Effective Date: August 19, 2026

Due to Ontario cannabis regulations, cannabis products generally cannot be returned once they have left our possession.

Refund Eligibility

Refunds or exchanges may be considered where:

• Incorrect products were supplied.

• Products arrived damaged.

• Products are defective.

• Items are missing from an order.

• Delivery errors occurred due to our mistake.

Reporting an Issue

Customers must report any issue within 24 hours of receiving their order.

Please include:

• Order number

• Description of the issue

• Photos where applicable

Refund Processing

Approved refunds will be issued to the original payment method within 5 to 10 business days, depending on your financial institution.

Order Cancellations

Orders may be cancelled before preparation begins by contacting the store immediately.

Once an order has entered processing or has been dispatched, cancellations cannot be guaranteed.

Contact Us

If you experience any issues with your order, please contact us as soon as possible so we can resolve the matter promptly before a payment dispute or chargeback becomes necessary.